Returns & Exchanges
At Steve Madden, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return unworn items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return process and secure it to your package.
Drop Off Package
Bring your securely packed return to any authorized FedEx location or drop-off point to ensure a safe transit back to our warehouse.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing