Frequently Asked Questions
Everything you need to know about your Steve Madden shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your package directly through the 'Order Status' page on our website using your order number and email address.
What is your return policy?
We accept returns of unworn, unwashed, or defective merchandise within 30 days of purchase. Items must be returned in their original packaging. Please note that 'Final Sale' items are not eligible for return or exchange.
Do you offer international shipping?
Yes, Steve Madden ships to many countries worldwide. International shipping rates and delivery timelines vary by location and will be calculated at checkout based on your destination.
How do I determine my correct shoe size?
Most of our styles run true to size, but fit can vary by design. We recommend visiting our 'Size Guide' located on each product page for detailed measurements and fit tips to help you find your perfect match.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna for flexible installments.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are usually unable to make changes or cancellations. If you need assistance, please contact our customer service team as soon as possible.